Nanushka is pleased to offer free returns for all online orders. You cannot return online purchases in our stores.

Once you receive your order, you have fourteen (14) days to request a return authorization code and return the unwanted item(s).

If you are interested in a different size or colour, please return the item(s) and place a new order.

1. Print return label

A copy of the prepaid return label will be emailed to you. Please keep this safe, as we are only able to generate one prepaid return label per order.

2. Pack your return

Find a container that will fit all of the items you are returning. It is recommended to use a bag to avoid high shipping costs. Make sure the container fits the items as snugly as possible, to avoid excess shipping costs. Also make sure there are no tracking or shipping labels attached to the container. Place all the items you selected to return, into the container and seal it.

3. Send it back

Print the Return Label and affix it securely to the outside of the package. Hand the commercial invoice to the courier. If an account number is required by the courier company to arrange the collection, it can be found on the shipping label attached to this document.

Go to https://locator.dhl.com, choose your country and fill in your location (address or zip code) to locate your nearest DHL Express points.

To schedule a pickup by a DHL courier, follow the instructions here.

4. Refund

Please allow 5-10 business days for a refund to be credited back to your payment method, once the order has reached the International Returns Hub and has been inspected.

If you have any issues with proceeding with your return, please reach out to customercare@nanushka.com for assistance.