Returns

Nanushka is pleased to offer free returns for all online orders. You cannot return online purchases in our stores.

We’re aware of an issue with our returns process and our team is working hard to resolve this as soon as possible. If your return has been impacted by this issue, please do not hesitate to reach out to a Client Care Specialist at customercare@nanushka.com to discuss directly.

Once you receive your order, you have fourteen (14) days to request a return authorization code and return the unwanted item(s).

Orders placed between December 6th and December 20th come with an extended return window until January 17th, giving you added peace of mind this holiday season.

For Hungarian customers, please follow the returns process button below and then visit the GLS hub here to continue the steps.

For customers in the following countries, please follow the returns process button below and then visit the GLS hub here to continue the steps. Countries: Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain, Vatican City, Albania, Denmark, Sweden, Czechia, Lithuania, Monaco, Poland, Romania, San Marino

For all other customers, you will find your prepaid return label in your package. When returning your item(s) with the provided return label please start your returns process below and then schedule a pick-up directly with DHL or drop off your parcel at a verified DHL Express service point for safe delivery.

If you are interested in a different size or colour, please return the item(s) and place a new order.

Start your return process here

How to prepare your item(s) for a return?

Clothing

Please make sure that the item is in perfect, unused, unwashed, and undamaged condition, and that all labels are still attached to the garment. Take care when trying on garments made from OKOBOR™, as darker pieces may transfer their color onto lighter pieces. Please ensure that garments are packed separately when returning two or more pieces in the same package.

Shoes

Protect the soles when trying on the shoes by standing on a carpeted surface. When returning, make sure to return the dust bag and/or the shoebox that the shoes came in.

Bags

Please return bags with all the accessories that were included in the parcel, including the dust bag and extra handles, otherwise we are unable to accept the return.

EYEWEAR

Please return eyewear pieces with all accessories that were included in the parcel, including the alt-leather pouch and the microfiber cloth, otherwise we are unable to accept the return.